Refund policy

Refund & Replacement

Our policy for refunds or replacements only applies to cases where the wrong item was sent, or if the item has obvious defects or missing parts. We do not accept returns for "change of mind" or without a valid reason. If we have sent the incorrect item, we will bear the shipping costs for both the return and the replacement.

Please contact our customer service within 7 days and return the item within 7 days of receipt. Buyers are responsible for the shipping fee for returning the item.

Please write your order number on the package to help us process your return as quickly as possible. Contact us for the return address. 

Please note that the item must be returned in its original condition as it was shipped. Alterations or damage in any way cannot be accepted.

 

Return Policy

Please note that you are responsible for the return shipping cost as well as the shipping cost for resending the order. If you return an item for a refund, the original shipping cost and any transaction fees are non-refundable. We can provide you with a certificate of posting and a record of transaction costs as proof of the amounts already paid.

Please be aware that there are no refunds or exchanges for custom-sized items.

To obtain the return address, please contact us at enquiry@glitzywonderland.com or DM us on Instagram or Facebook @glitzywonderland.

Make sure to write your order number on the package to help us process your return as quickly as possible.

Please contact us before returning the package.

 

Cancelation and Order change

We do not accept any cancellations or product changes after a pre-order is placed.

Please note that the transaction fees we have incurred are non-refundable. We will provide you with proof of the transaction fees that have been paid.